PRIVACY POLICY

1. Introduction

Guadalajara Language Center ("GLC", "we", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services and website. By submitting your information to us, you consent to the practices described in this policy.

2. Who is Responsible for Your Data?

The data controller responsible for your personal information is:

3. What Information We Collect

We collect information that is necessary to provide you with our educational and travel services. This includes:

• Personal Identification Data: Full name, email address, phone number, nationality, date of birth, and home address.
• Program and Booking Data: Course preferences, accommodation choices, arrival and departure dates, and complete flight details for airport pickup services.
• Payment Information: We process the initial Application Processing Fee through PayPal. We do not collect or store your credit card information directly on our servers. All transactions are subject to PayPal's Privacy Policy.
• Sensitive Information: We may ask for essential health information (e.g., allergies, medical conditions) that is necessary to ensure your safety and well-being during your stay and participation in activities.

4. How We Use Your Information

Your personal data is used exclusively for the following purposes:

• To Provide Our Services: To process your application, confirm your course and accommodation bookings, and arrange airport pickups.
• To Communicate With You: To send you booking confirmations, invoices, pre-arrival information, and respond to your inquiries.
• For Safety and Security: To be aware of any medical conditions that may require attention and to act accordingly in an emergency.
• To Improve Our Services: To analyze anonymized data for internal statistical purposes to enhance the student experience.

5. Data Sharing and Third Parties

We will never sell, rent, or trade your personal information to any third party for marketing purposes.

We only share your information with trusted third-party partners when it is strictly necessary to deliver the services you have requested. This includes:

• Accommodation Providers: Sharing your name, gender, age, and relevant preferences with homestay families or other housing partners.
• Transportation Services: Providing your name and flight details to our designated airport pickup staff.
• Tour and Activity Operators: Sharing your name for booking optional excursions.

We ensure that all third-party partners are contractually obligated to protect your data and use it only for the specific purpose for which it was shared.

6. Data Security

We take the security of your data seriously. We implement technical and administrative measures to protect your information from unauthorized access, loss, or alteration. Our website application form is secured and encrypted using SSL (Secure Socket Layer) technology.

7. Your Data Protection Rights (ARCO Rights)

In accordance with Mexican law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request that we correct any inaccurate or incomplete information.
• Cancellation: Request the deletion of your personal data when it is no longer necessary for the purposes it was collected for.
• Opposition: Object to the processing of your personal data for specific reasons.

To exercise any of these rights, please contact us at the official privacy email listed in Section 2. We will respond to your request in accordance with applicable law.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this document will always indicate the latest version.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please do not hesitate to contact us.